Main Article Content
Abstract
People are in need of products and service for comfortable living, products may transfer one place to another. But, the service could move one to another place. People have to travel to get the service benefits of institutions, societies, hospitals, hotels and etc. People may spent more than a day to reach their designation, for business / to meet their relatives. Management primary motive is to earn profits, they use to find the satisfaction level of their existing customers. Some time customers may not disclose their satisfaction level, hotels facilities are influence the satisfaction level. Customer’s expectations are different from one another, management duty is to fulfill the customers expectation and make them satisfy. The following are the objectives of the study. (i) to present the socio economic factors of the sample respondents ; (ii) to find the variables which influence the level of satisfaction and (iii) to gives suggestions to the hotel management.