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Abstract
Mobile banking is a service that is provided by a bank that allows its customers to operate financial transactions through a mobile device such as a smartphone or tablet. According to Cisco's 13th annual Visual Networking Index (VNI), there will be 829 million smartphone users in India by 2022. Previous studies revealed that there was an incremental change in the smartphone users are using mobile banking services for replacing traditional way conducting financial transactions with mobile banking services. With the productive growth of mobile banking, individuals no longer need to stand in queues to perform crucial financial operations, whether it is a monetary transaction or checking account balance or account transaction statement. In this backdrop, this research study is undertaken to know the customer perception towards mobile banking services in the Warangal urban district of Telangana State.