Main Article Content
Abstract
State Road Transport corporations in India are adopting Information and Communications
Technology in its administrative and operational processes. Various IT applications like Electronic
Ticket Issue Machines (ETIM), Online Reservation systems (ORS), GPS/GSM based vehicle tracking
Systems (VTS), Passenger information System (PIS), Digital Payment Systems, Enterprise Resource
Planning (ERP), etc. are available to improve the efficiency and reliability of state road transport
corporations. The objective of this paper is to do comparative study of IT applications implemented in
Maharashtra, Gujarat and Andhra Pradesh State Road Transport corporations. This paper covers the
IT initiative taken by the MSRTC, GSRTC and APSRTC in last two decades in its administrative and
operational processes. The major outcome of this research is helpful to find out the gap of IT
application used in SRTC and to improve the services of other SRTC by using IT application.