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Abstract
Rail transport is the most commonly used mode of transportation in India. This paper presents the awareness level of passengers towards the Unreserved Sleeper Class Tickets. The perception of male and female beneficiaries towards the factors of Unreserved Sleeper Class Tickets has also been assessed. Descriptive Analysis shows that the awareness level of male passengers is quite higher than that of female passengers. Exploratory Factor Analysis was applied and two factors relating to these tickets were extracted namely Ease & Convenience and issuance & cancellation. The difference in perception towards these tickets across gender has also been assessed. It was also found that awareness and satisfaction level of male passengers were quite higher than that of female passengers. Suggestions for increasing the awareness level of passengers were also discussed in the paper.