Main Article Content
Abstract
Morale and satisfaction is an important concept in human resource world, it is a universally accepted truth that morale and satisfaction of the employees is a factor which plays a vital role in the organization and most of the organizations are concentrating how to develop their employees’ performance level. Morale and satisfaction increases the performance of employees’. The main purpose of the paper is to reveal theoretically the relationship between morale, satisfaction and employees’ performance and to test them empirically. Based on literature analysis, relations between the variables have been revealed. The quantitative research (survey) has been chosen in order to meet the purpose of the research and to test those relations and influencing empirically. The data is collected from structured questionnaire. Sample size is 240 and also descriptive research is used as a research design and followed simple random sampling techniques. The respondents are the BPO employees in Chennai. In this study T-Test, One Way ANOVA, Pearson’s correlation and multiple regression are used for analysis. Result of this study is Majority of the employees’ found that morale and satisfaction is positively influencing their performance, its helps to achieve the target and objectives with in the given time.