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Abstract
Airtel Payments Bank. is the first company in India to take a payment bank authorization from the Reserve Bank of India and it became the first live payments bank in the country. On April 11, 2016 opening accounts for its customers. The purpose of the study is to know the awareness and usage level of Airtel payment bank users and find out the gap between awareness and usage level of payment bank users. The response was collected from 126 users of the Airtel payment bank form the Tirupathur District. The study concludes that the majority of the users of payment banks are in the age group of Below 25 Year. The users of payment bank services are aware of the Airtel payment bank.