Main Article Content
Abstract
In recent times, service quality is the imperative factor in assessing the achievement of banking sector. Banks have considered the significance of satisfaction of customer and of creating and managing continuing relationships with their customers which lead to improving its performance. Significant difference is there among service quality in public sector banks and demographics of customers. Service quality in public sector banks is positively, moderately and significantly related with satisfaction of customers. Thus, public sector banks should give mistakes free transaction and they must proved adequate access to customers. Employees should give services timely and bank must provide services as per requirements of customers. Besides, employees should have best interest in customers and they must make out needs of customers.