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Abstract
Emotions are natural characteristics of human beings. Behaviour of a human being is greatly influenced by his / her moods and impulses. So it is of great challenge to Human Resource department to handle emotions of employees on the field so as to extract a regulated behaviour all over and throughout. The term Emotional Intelligence was coined in the early 1990s gained attentions of business leaders in a short span of time and have become very popular and a major issue to be taken care of in any organisation.