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Abstract
In recent years, digital transaction methods have become a cornerstone for financial inclusion policies. Digital money platforms have been introduced in more than 90 countries. The Government of India has recently made substantial efforts to promote digital payments.It is a payment system that is continuously being embraced and adopted in the financial system with a view to simplify and ease payments in business transactions. Beyond the efforts of governments, still cashless transactions have various problems in many sectors.Digital payment adoption in India remains relatively low among firms and consumers alike, and cash still prevails; Given the supposed benefits of digital payments, the question arises: why has there, not been a widespread shift to digital payment usage in India? In this study we try to identify key challenges of electronic payment system and the difficulties encountered by the small retail stores ofMangalore city with the view to provide suitable suggestions for identified challenges in order to enhance the usage of digital payment systems among the small retail stores in Mangalore city.